Monivo Support

How can we help you?

Find answers to the most common questions or reach out directly — we're here for you.

FAQ

Frequently asked questions

Is my financial data safe?

Yes. All data you enter in Monivo — expenses, goals, budgets, reminders — is stored exclusively on your device using local storage. Nothing is uploaded to any server. Only your subscription status is shared with RevenueCat to verify your purchase.

How do I back up my data?

Monivo stores data locally on your device. Your data is included in your device's standard backup — iCloud Backup on iOS, Google One / device backup on Android. Make sure backups are enabled in your device settings to avoid data loss.

How do I cancel my Monivo Premium subscription?

You can cancel at any time through your device's app store account settings. Monivo has no control over billing.

iOS: Settings → [your name] → Subscriptions → Monivo → Cancel.

Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Monivo → Cancel.

I purchased Premium but the features are not unlocked.

Try restoring your purchases inside the app: go to Settings → Restore purchases. Make sure you are signed in with the same App Store / Google Play account used for the original purchase. If the issue persists, contact us.

Can I transfer my data to a new device?

Yes. Restore your new device from a backup (iCloud or Google backup) and your Monivo data will be transferred automatically. Manual export / import is not currently supported.

How do I delete all my data?

Go to Settings → Reset all data inside the app. This permanently deletes all expenses, goals, reminders, and settings stored on your device. Uninstalling the app also removes all local data.

Notifications are not arriving.

Make sure Monivo has permission to send notifications.

iOS: Settings → Monivo → Notifications → Allow Notifications.

Android: Settings → Apps → Monivo → Notifications → Allow.

Also check that Do Not Disturb / Focus mode is not blocking the app.

I found a bug or the app crashes.

We're sorry about that! Please contact us at monivo.contact@gmail.com with a short description of what happened, your device model, and the app version (visible in Settings). We'll look into it as quickly as possible.

Contact

Still need help?

Send us an email and we'll get back to you as soon as possible.

monivo.contact@gmail.com